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Technical Support Request

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If you are getting any error messages please include the exact text in your description.

How to determine your Windows Version
How to determine your DirectX Version
How to determine your Video Adapter/Memory
It would be helpful to have a DxDiag report if you could provide one. Here's how:
  • Press the Windows key and R button simultaneously.
  • Type DXDIAG into the command line and click OK. The DirectX™ Diagnostic tool will launch.
  • Click Save All Information to save the report. Open the report file, copy all the text and paste it in the text field below.
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