Technical Support Request * First Name: * Last Name: * Problem Type: --Select Your Problem Type-- Can't install the application Can't launch the application Other problem * Email: * Where the product is used: --Select Location-- Home School Business *  Quantity of computers affected: * Country: --Select Your Country-- Send me news about product updates. * Problem Description: Please provide any information that you think will help us reproduce your problem. If you are getting any error messages please include the exact text in your description. * Microsoft Windows Version: --Select Version-- How to determine your Windows Version * Your PC Type: --Select PC Type-- System Model: How to determine your System Model Processor: How to determine your Processor Memory (RAM): How to determine your Memory Microsoft DirectX Version: How to determine your DirectX Version * WORLD BOOK Version: --Select Version-- * Your Video Adapter/Video Memory: How to determine your Video Adapter/Memory Video Driver Version: How to determine your Video Driver Version Internet Connection: --Select Internet Connection-- Cable Modem DSL 56k V.90 Modem 28.8k Modem or below Other It would be helpful to have a DxDiag report if you could provide one. Here's how: Press the Windows key and R button simultaneously. Type DXDIAG into the command line and click OK. The DirectX™ Diagnostic tool will launch. Click Save All Information to save the report. Open the report file, copy all the text and paste it in the text field below. If your problem is related to printing, make sure you include: Your Printer Model: Installed Printer Driver Version: * Required fields Privacy Statement

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