2009 WORLD BOOK - Technical Support Request
Technical Support Request
* First Name:
* Last Name:
* Problem Type:

* Email:
* Where the product is used:
*  Quantity of computers affected:
* Country:
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* Problem Description:
Please provide any information that you think will help us reproduce your problem.
If you are getting any error messages please include the exact text in your description.
* Microsoft Windows Version:
How to determine your Windows Version
* Your PC Type:
System Model:
How to determine your System Model
How to determine your Processor
Memory (RAM):
How to determine your Memory

Microsoft DirectX Version:
How to determine your DirectX Version
* WORLD BOOK Version:
* Your Video Adapter/Video Memory:
How to determine your Video Adapter/Memory
Video Driver Version:
How to determine your Video Driver Version
Internet Connection:
It would be helpful to have a DxDiag report if you could provide one. Here's how:
  • Press the Windows key and R button simultaneously.
  • Type DXDIAG into the command line and click OK. The DirectX™ Diagnostic tool will launch.
  • Click Save All Information to save the report. Open the report file, copy all the text and paste it in the text field below.
If your problem is related to printing, make sure you include:
Your Printer Model:

Installed Printer Driver Version:
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