Technical Support Request — Family Tree Maker

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Please provide any information that you think will help us reproduce your problem. If you are getting any error messages please include the exact text in your description.

It would be helpful to have a DxDiag report if you could provide one. Here's how:

Press the Windows key and R button simultaneously.
Type DXDIAG into the command line and click OK. The DirectX™ Diagnostic tool will launch.
Click Save All Information to save the report.
Click Choose Files button below and attach your saved report.