Other FTM 2019 Questions

Do you have questions about Family Tree Maker 2019?

Whether you have questions about purchasing or upgrading, product features and syncing, or troubleshooting an issue, please click here to visit our support center as we've tried to answer the most common ones there.

If you've already been to our support center and haven't found what you're looking for, you have two options:
  • 1. Try Live Chat now. If you'd like to try to get help right away, you can start a chat with one of our online support specialists. Click the Live Chat button to get started.
  • 2. Wait for an email. Choose this option if your request is not urgent. A technical support representative will get back to you with a response, though there may be a delay of several days to a week or more.
The Family Tree Maker Team
at Software MacKiev

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