1. INSTALLING WORLD BOOK

Q: World Book Jaguar Edition cannot be installed. The installer gives a file error (file not found) during installation.

A: One or more folders into which World Book needs to install have been made Read-only, probably by an application that was previously installed. Click the link below to download the World Book Repair Utility which will correct the problem.

Download the World Book Repair Utility

Repair Utility Read Me

Q: When I try to install World Book I get a message that only users who are Administrators can install World Book, and then the Installer quits. What does this mean?

A: World Book installs components that will be available to all users sharing that Mac. Only users who are listed as having Administrator privileges can access the necessary shared locations on the computer, so only Administrators can install World Book. The owner of your Mac is probably an Administrator. Additional Administrator privileges may be set up in the Users Preferences dialog, which may be reached from System Preferences.

Note: When the installation procedure is completed, the user who has installed World Book must launch it at least once before any other users do, in order for other users to be able to use World Book's Internet download features. For more information, see Downloading World Book Updates.

2. LAUNCHING WORLD BOOK

Q: When I attempt to launch World Book, it bounces briefly in the Dock, then quits. I am running Mac OS X 10.3.

A: This may be a hardware-related issue that appears only on Mac OS X 10.3 in combination with the latest Apple equipment - new 17" 1.25 GHz iMacs with NVIDIA GeForce FX 5200 Ultra video cards, 1.6 GHz or 1.8 GHz G5 with NVIDIA GeForce FX 5200 Ultra video cards, or iBooks with Radeon 7500 video cards. We have created an updater that resolves this issue, and contains other improvements made especially for Mac OS X 10.3 users. You may download the World Book 7.4 updater here.

Q: When I attempt to launch World Book, it bounces briefly in the Dock, then quits. There are no error messages.

A: This problem can be caused by a forward slash or other special symbol or character in your hard disk name (for example "My Disk 7/2003") or in the path between your hard disk and the World Book folder. The special characters that are known to cause problems include ¡, ™, £, ¢, ∞, §, ¶, ∫, œ, ∑. Also make sure that your hard disk name contains less than 27 characters. Rename your hard disk with something simple like "Macintosh HD", make sure that the "World Book 2003 folder" is in the main Applications folder on your hard disk -- and that neither of these folders has been renamed -- and try again.

3. WORLD BOOK DOCK ICON

Q: I cannot find the World Book Jaguar Edition on my computer.

A: Unless you have changed its location, you can find the World Book application inside the World Book 2003 folder, which is inside the main Applications folder on your computer's hard disk. If it is not there, try searching for it: Click the Finder icon in the Dock, choose Find... from the File menu, and search for "World Book 2003 folder" in the local disks. If World Book is still not found, it is likely that the application has been deleted and you will need to reinstall it.

Tip: Once you have located your copy of World Book, it is a good idea to drag the World Book application icon to the Dock to make it easy to find and launch in the future.

4 . CHANGING SCREEN RESOLUTION

Q: When I change the screen resolution on my computer, the World Book window no longer fits on my screen. What should I do?

A: Quit World Book and restart it. World Book will then fit correctly on the screen.

5 . COPYING PICTURES AND MAPS

Q: Sometimes I can't drag or copy a picture. Why?

A: A few pictures have restrictions on copying. While the vast majority of World Books media can be copied using the drag-and-drop or copy/paste features from the Media Center, the owners of a few paintings shown in World Book Jaguar Edition have not given permission for the pictures to be copied. If you click on a restricted picture in the Media Center, you will see that the Edit menu becomes dimmed.

Q: It seems that sometimes I can't copy and paste a picture or map that I have copied before. I notice that this happens only when either the Browse Media window or the Map Search window is open. What's happening?

A: It's likely that the focus is on the Browse Media window or the Map Search window instead of on the picture or map. To change the focus to the picture or map, simply click it and you will then be able to copy it. The ability to change focus from a picture to the Browse Media window, or from a map to the Map Search window, allows you to copy and paste text into the entry fields of those windows.

Note: A few paintings simply cannot be copied at all due to restrictions on copying requested by the painting's owner. If this is the case, you will see that the Edit menu becomes dimmed when you click on the painting.

6. WORLD BOOK ONLINE

Q: From What's Online / World Book on the Web, I signed up for a free trial subscription to World Book Online. When I try to play sounds on this site, an error message appears saying I need a plugin. What's happening?

A: Visit http://www.real.com/realone/mac/ for a Mac OS X v. 10.2 - compatible player for use with World Book Online. Please note that World Book Online is a separate, subscription-only product, and is not part of the World Book Jaguar Edition.

© 2012 The Software MacKiev Company.
WORLD BOOK and the GLOBE DEVICE are trademarks or registered trademarks of World Book, Inc.