Requesting Technical Support
If your question is not answered in the FAQ
section below, you may submit a Technical
Support Request.
Make sure you include:
If your problem is related to printing, most likely it is
caused by printer driver not the application. Download the
latest driver from the web site of your printer manufacturer
(list of websites
of most popular manufacturers) and see if the problem
persists. If it does persist, include in your Technical Support
Request:
- Printer model and type (for example, EPSON 740 inkjet)
- Printing options set in The Print Shop
Preferences (how
to find out The Print Shop Printing Preferences)
including
Default Printing Resolution - High,
Medium or Low
Use Fast Bitmap Printing - Only
if needed, Always or Never
- Version of the printer driver that you have just
installed
Frequently Asked Questions
(FAQ)
Troubleshooting:
T1. Cannot Install The Print
Shop Application
T2. Cannot Install The
Print Shop Updater
T3. The Print Shop Files have Adobe Icon
T4. Projects with Effects are Printed Incorrectly
T5. Margins too Wide
T6. Crash on Printing
How To:
H1. Print Different
Labels on a Sheet
H2. Use Address Book
Merging
H3. Set Custom Paper
Margins
H4. Review Fonts in the Product
H5. Create a Multipage Newsletter
T1. Cannot Install
The Print Shop Application
Q: When I try to install I get a message
that I have to upgrade my operating system. What should I
do?
A: You probably do need to upgrade your
operating system. If you have "Puma", upgrade to
Mac OS X version 10.1.5. If you have "Jaguar"
- to Mac OS X v10.2.3. You can do this for FREE using
the Apple Software Update system that is built into your Mac.
Not only will you then be able to install The Print Shop,
but your entire computer will run better too, as most recent
system editions contain a lot of bug-fixes and performance
improvements that Apple has made. For more information on
upgrading your operation system click here.
T2. Cannot
Install The Print Shop Updater
Q: I downloaded an updater for The Print
Shop, but I can't install it. A message says it failed to
mount due to error 95 (no mountable file systems). What's
the problem?
A: Make sure you have allowed the update
installer the full time needed to download completely. An
incomplete download is the most common reason for installers
not working. If the updater did not download completely, you
can either start over or resume the download. If you are using
Safari, you can click the orange dot with the white curved
arrow in it to resume downloading:
If you are sure that the updater has already downloaded completely,
try restarting your computer and double-clicking The Print
Shop updater again to see if you can get it to work.
T3. The Print
Shop Files have Adobe Icon
Q: My Print Shop project files appear to
have an Adobe Proof Setting icon instead of a Print Shop one,
and I cannot open them. What should I do to fix this?
A: You need to "remind" your system
which application should open The Print Shop files. To do
this, select one of the files with a Adobe Proof Setting icon
in the Finder and choose Get Info
from the File menu. Click the Open
with disclosure triangle in the palette that appears,
choose The Print Shop from the pop-up menu
and click the Change All button.
T4. Projects
With Effects are Printed Incorrectly
Q: When I print a project with effects (such
as opacity, shadow, glow, soft edges, special edges, and transparency),
the printout looks corrupted.
A: Most likely it is a problem of printer
driver. To workaround it, you should add the panel background
to your project and set the Use Fast Bitmap Printing option
in Printing preferences to Always. For more information, click
here.
T5. Margins too Wide
Q: Sometimes when I create a new project,
the margins are much wider than I'd like. And then when I
select my printer in Page Setup, the layout suddenly gets
much larger and the margins get smaller. Why does this happen?
A: This happens because Mac OS X automatically
sets the printer for new project documents as "Any Printer".
It's a kind of default setting, which by definition has to
have the widest margins of any printer actually out there.
So when you chose your own printer, the margins "jump'"
to smaller ones and the art on your page will try to fill
up the bigger space. The best thing to do is to select your
printer in Page Setup each time you create a new project document
and before you start laying out your work. That way you'll
be creating your layout design with the right margin settings
right from the beginning.
T6. Crash
on Printing
Q: When I try to print my project, the application
unexpectedly quits. What's wrong?
A: This is very likely to be a printer problem
(not a software problem) and can be easily solved by updating
to the latest printer driver. In particular, we have had lots
of reports from people who successfully stopped crashes with
their HP Photosmart printers by installing the latest driver
from the Hewlett-Packard
web site.
H1.
How To Print Different Labels on a Sheet
Q: My CD Label sheets from Avery have
two CD blanks per page. Can I print only one image on
one blank?
A: Yes! Here's how: when you are in
the Print Window, click the preview image of the single
CD you want to print. A dark gray box will appear around
it, showing that only this one will be printed. Print
the label, insert the same sheet into the printer and
repeat above steps to print another one on the same
sheet.
Tip: This method of label selection is
possible for all label templates in The Print Shop.
If you have sheets with 30 address labels per page,
for example, you can select any one of the thirty to
print -- or hold down the shift key while you click
to select several labels to print at a time.
|
|
 |
| Click the picture above to
show full Print window. |
|
H2.
How To use Address Book Merging
Q: I want to merge-print using the records
from my Address Book, but the Select List button is inactive
in the Print dialog. What should I do?
A: You need to have at least one Address
Field in your project. For more information, click here.
H3.
How To Set Custom Paper Margins
Q: Can I set smaller margins or even zero
margins for my project to take advantage of my printer's capability
to print to the edge of the paper?
A: For many project types you can set custom
margins by creating a custom paper size. Click here
to learn more.
H4.
How To Review Fonts in The Product
Q: I'd like to see all the fonts that
are installed with The Print Shop. How do I
do this?
A: To download a .pdf (2.5 Mb) that
shows how all the fonts look, click here.
Q: My Text palette does not show WYSIWYG
fonts as in the picture.
A: You need to update your copy of
The Print Shop. To get the latest free update installer,
click here.
TIP: You can quickly preview the
variety of fonts that can be used in a text block you
have just created. Here's how: select the text in the
text block, place the pointer in the font name field
in the Text Palette and press the Up and Down arrow
keys on your keyboard. Try it! |
|
 |
H5. How To Create
a Multipage Newsletter
Q: I tried to create a newsletter with The
Print Shop, but failed to find a way to create more then one
page at a time. Is it possible?
A: While there is not a Newsletters project
type in The Print Shop, you can make multipage documents (up
to 35 pages long), by using the Banners project type and create
a page of your newsletter on each page of the banner. Click
here
to learn more.
Contact Us
We'd love to hear what you think about The Print Shop.
Please drop us an email at printshop@mackiev.com
if you have any suggestions on how we can improve The
Print Shop in future editions. Thank you!
|
